Refund policy
Current as of July 25, 2026
Homayoun Return & Exchange Policy
Because our fragrances are handmade to order, all purchases are final and cannot be returned or exchanged.
Fragrance is highly personal and may smell different depending on individual preferences, skin chemistry, and environment. We do not accept returns or exchanges because a customer dislikes a fragrance or because it smells different than expected. We strongly recommend purchasing a sample before committing to a full-size bottle.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged or defective, or if you receive an incorrect item, please contact us within seven (7) days of delivery at info@homayoun.studio.
Please include the following information:
- Your full name
- Your order number
- A description of the issue
- Clear photographs of the item and its packaging
After reviewing your claim, we will provide a replacement at no additional cost when appropriate. If a replacement is unavailable, we will issue a refund for the affected item.
Claims submitted more than seven (7) days after delivery may not be eligible for a replacement or refund. Items that have been used, altered, or damaged after delivery are not eligible.
Contact Us
For questions regarding this policy, please contact info@homayoun.studio.