Shipping, Returns & Refunds

Complimentary U.S. Shipping

We offer complimentary UPS Ground shipping on all U.S. orders.

Homayoun Studio currently ships within the United States only. International shipping is not yet available, but we are working to introduce it in the future.

Processing & Delivery

Orders are generally processed within three (3) business days. Orders placed on weekends or federal holidays begin processing on the next business day.

UPS Ground orders typically arrive within 2–7 business days after shipment. Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Because fragrance is regulated for transportation, certain expedited shipping methods may not be available.

Tracking

You will receive tracking information by email once your order ships. Please allow up to 24–48 hours for tracking updates to appear.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible at info@homayoun.studio . We cannot guarantee address changes once an order has entered processing or has shipped.

Delayed, Lost, or Stolen Packages

Homayoun Studio is not responsible for carrier delays, packages lost or stolen while in transit, or packages marked as delivered by UPS.

If you experience an issue, contact us and we will do our best to assist with reviewing the shipment and available tracking information.

International Shipping

International shipping is not currently available. We are working to expand Homayoun Studio shipping outside the United States in the future.

Final Sale

Because our fragrances are handmade to order, all purchases are final and cannot be returned or exchanged , except when an item arrives damaged, defective, or incorrect.

We cannot accept returns or exchanges based on fragrance preference, change of mind, skin chemistry, or differences in how a fragrance smells on an individual.

We recommend purchasing a sample before committing to a full-size bottle whenever a sample is available.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive an incorrect item, contact us within seven (7) days of delivery at info@homayoun.studio .

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs of the item and packaging

If your claim is approved, we will provide a replacement at no additional cost when available. If a replacement is unavailable, we will issue a refund for the affected item.

Claims submitted more than seven days after delivery, or items used, altered, or damaged after delivery, may not be eligible.

Refunds

Refunds are issued for eligible damaged, defective, or incorrect items when a replacement is unavailable.

Approved refunds are returned to the original payment method. Processing times vary by bank or payment provider.

Eligibility

Items that have been used, altered, or damaged after delivery are not eligible for a replacement or refund. Original purchases remain final sale unless they qualify under the damaged, defective, or incorrect-item policy above.